Terms & Conditions

Part 1 – Introduction

1.1 Line of Shem Pty Ltd trading as Eaglefive Home Delivery operates as an Online Retail Shop and Distribution Service, offering direct to consumer online sales, through www.eaglefive.com.au

1.2 Eaglefive Home Delivery provides a range of Groceries, premium fresh & frozen seafood, dry goods & fresh vegetables, living product, restaurants meal kit etc.

1.3 This site is only intended for use by people residing in Victoria and Tasmania Australia.

Part 2 – TERMS
2.1 You are required to comply with these terms and conditions and any Eaglefive Home Delivery policies to access or use the site, platform, content, Products & Eaglefive Home Delivery’s services.
2.2 You agree to the terms when you access and use the site. You may not access or use the site if you do not agree.
2.3 The terms that apply are those that are published at the time of your access or use of the site. Eaglefive Home Delivery reserves all rights to alter the terms from time to time and at its sole discretion.
2.4 Before using the site you are required to be aware of and comply with the terms that apply at the time you use or access the site.

Part 3 – Eaglefive Home Delivery Services.
3.1 Clamms Seafood provides you access and use of the site and online ordering platform to: (a) Search for, order and pay for products from Eaglefive Home Delivery: and (b) arrange collection or delivery of products from Eaglefive Home Delivery.
3.2 Eaglefive Home Delivery Services are for your personal, non-exclusive, non-commercial, non-transferable use.
3.3 You agree to receive promotional emails, text messages or other communications in connection with your use of Eaglefive Home Delivery Services.

Part 4 – Ordering.
4.1 You are able to order Products from Eaglefive Home Delivery for collection or delivery.
4.2 When you order Products, your order will be allocated to your required day of delivery, to which, Eaglefive Home Delivery will do their best to fulfil. You will be contacted if there are any changes to your delivery day.
4.3 Where your order is to be collected, you must collect your order from Eaglefive Home Delivery at the days and times notified by Eaglefive Home Delivery at the time of ordering or at such other day and time as you agree. Any orders that are not collected by you will remain available for your collection until such date the order is determined as spoiled by Eaglefive Home Delivery in its sole discretion.
Collection day and times are in accordance with the table below

Click & Collect Times
Monday  10am – 5pm

Tuesday 10am – 5pm
Wednesday 10am – 5pm

Thursday 10am – 5pm
Friday 10am – 5pm

Saturday 10am – 5pm

 

Please note, we cannot accommodate late or early pickups. You must pick your order up during the allocated time slot.
 

Part 5 – Deliveries
5.1 You are able to order products from Eaglefive Home Delivery for collection or delivery, the minimum order amount for $119.00.
5.2 Deliveries will be made by Eaglefive Home Delivery or Third party delivery by no later than 7pm (rare occasions) on delivery day or other day selected by you.
5.3 Deliveries will be made by Eaglefive Home Delivery or third party delivery, using reasonable endeavours, to the address nominated by you. You agree that if you are not at the nominated address at the time of delivery, the delivery will be left unattended at your doorstep.
5.4 If your nominated delivery address is an apartment, unit or other secured building, you must provide us with appropriate delivery instructions, access code, or such other means to enter (subject to any reasonable directions from you with your order), otherwise the delivery (including non-delivery) will be at the discretion of Eaglefive Home Delivery.
5.5 Eaglefive Home Delivery determines, at its sole discretion, the locations to which products can be delivered. There is no guarantee that Eaglefive Home Delivery will deliver to your location or postcode. If you order products, your order will be refrigerated to the point of delivery. Refrigerated Products will be packaged in an insulated bubble wrap which includes ice pack to maintain temperature to the point of delivery.
5.7 Once the delivery has been made, you are responsible for ensuring any refrigerated products are promptly refrigerated and that the temperature of the refrigerated products are maintained within safe levels. Eaglefive Home Delivery will not be responsible for any loss (including theft) of delivered products or their spoilage following delivery.
5.8 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
5.9 If you are not home to accept your products and there is nowhere safe to leave stock (at the driver’s discretion), stock will be returned to Eaglefive Home Delivery. Customer will attempt to be contacted, if a second delivery is requested, you will be charged a second delivery fee and no refunds will be granted.
5.10 If Eaglefive Home Delivery are unable to personally deliver an order due to location in Victoria and Tasmania some deliveries can be delivered via a third party at an additional fee.
5.13 Eaglefive Home Delivery maintain a cool chain from the warehouse all the way to delivery.

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Part 6 – Your Obligations.
6.1 When accessing and using the site to order and purchase products, you warrant that: (a) you are legally capable of entering into binding contracts; (b) you are at 18 years if age or over (if you are ordering and purchasing alcohol); (c) you are the registered card holder or you have express authority from the card holder when making payment for an order by credit card; (d) you are resident in Australia; (e) you are accessing the site from Australia.
6.2 You agree to comply with all applicable laws and for lawful purposes when accessing or using Eaglefive Home Delivery Services.
6.3 Some of the products available to purchase on the site will not be suitable for persons with allergy and dietary requirements. You acknowledge that it is your responsibility to determine what products are suitable for you.

Part 7 – Fees and Payments.
7.1 The price of the products and our delivery charges will be as quoted on the site from time to time, except in cases of obvious error.
7.2 All prices include GST (goods and services tax) and are quoted in Australian dollars.

7.3 Payment for all products must be by credit or debit card. Eaglefive Home Delivery accepts payment with Visa, Mastercard and Amex (2.2% surcharge).
7.5 Orders will be fulfilled once full payment has been cleared. If the card payment is declined by your issuer for any reason, Eaglefive Home Delivery cannot hold or process your order.

Part 8 – Complaints and Refunds.
8.1 You must make a complaint or request a refund within 24 hours of receiving your order via email to hello@eaglefive.com.au. Eaglefive Home Delivery will not accept order enquiries via facebook messenger.
8.2 Eaglefive Home Delivery will manage requests for refunds in accordance with the Eaglefive Home Delivery Refund Policy and Australian Consumer Law.
8.3 If you have concerns with a product purchased you should report the concern to Eaglefive Home Delivery as soon as you become aware of any problem.
8.4 To the extent permitted by law, Eaglefive Home Delivery limits its liability, at the option of Eaglefive Home Delivery, to the replacement or resupply of a purchased product, or the payment of the cost of replacement or resupply.
8.5 Eaglefive Home Delivery will not offer a refund or return where you change your mind in respect of any purchase of a product.
8.6 As some product is fresh and processed by hand, weights may vary +/- 10%. Pricing has been based on average, including all possible weights and there will be no credit issues for weight variances within the +/- 10% threshold.
8.7 Eaglefive Home Delivery weighs all the products before being packed. As it can be a fresh product, it may lose weight through water and moisture during transit.

8.8 This part is not intended to exclude, restrict or modify any of your consumer guarantee rights under the Competition and Consumer Act 2010 (Cth) and corresponding provisions of State or Territory legislation.
Part 9 – Contacts
9.1 You may contact us at hello@eaglefive.com.au or by calling us on 1300 507 800
9.2 All complaints or refund requests or disputes are to be lodged at hello@eaglefive.com.au or by phone on 1300 507 800
9.3 Office hours are listed below:
Monday to Saturday 9am – 5pm

Contact outside of our open hours can be made through hello@eaglefive.com.au

 

 

How are my goods packaged for delivery?

All of our products are packaged inside kraft boxes with our logo on and will include special freezer packs where required.

 

What will you do with my order if I’m not home to receive?

if you are not at the nominated address at the time of delivery, the delivery will be left in a safe place. At the same time, you will receive the text message.

Icepacks

To keep our deliveries cool, our cold bags contain at least one frozen ice pack each.

These ice packs are non toxic and completely food safe!

 

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