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-What is EagleFive? How does it work?

EagleFive is an online marketplace for ordering groceries and HMR(home meal replacement) prepared by Melbourne’s best restaurants to customer's doors.

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-What does ‘HMR(home meal replacement)’ mean?

‘HMR(home meal replacement)’ means fully- or partially-prepared foods appear to solve growing consumer needs: lack of time, lack of skill, and lack of desire to prepare food.

Our product is ѕеgmеntеd іntо RТС (Rеаdу tо Сооk), RТН (Rеаdу tо Неаt), аnd RТЕ(Rеаdу tо Еаt).

Now You can enjoy restaurant quality home meal replacement at home anytime.

We continue to build strong relationships with our existing Restaurant partners and small business owners to help serve the wider community who love food as much as we do.

Please note the HMR food is delivered chilled and packaged. 

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Delivery

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-Where do you deliver to?

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We deliver to 900+ Inner East, East, South-East, and Bayside Melbourne suburbs.

We deliver to Tasmania too.

We're recommend using our suburb checker to check if we can deliver to you.

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-Delivery Information for Victoria

• Deliveries are made with zero contact.

• To select a preferred delivery date in the future, use the calendar function at check out. Once you have entered your delivery address, only the days/ dates open for delivery to your area will be available to select.

• All deliveries will be left unattended

• Your order is delivered in refrigerated trucks and comes packaged in a cardboard box, with a cold gel pack which will help keep items cool

• Please provide delivery instructions in the field at checkout if you have special instruction 

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-Delivery Option

• Sunrise Delivery - delivered between midnight and 8am

• Day time Delivery - delivered between 9am and 6pm

• Select your preferred delivery window at check out

 

Please note that delivery drivers will not knock or ring doorbells or intercom when making Sunrise deliveries.

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-What is Sunrise delivery?

Good news, you don't have to wait for whole day to receive the product

Our drivers will be leave your groceries at your front door before sunrise so you can pick it up when you are wake up.

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-What if I'm not home for delivery?

If you're not at home when your order arrives, our drivers will leave your order in a safe place.

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-How much does delivery cost?
Delivery fee is vary. please search your suburb above on the top of this page

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-Do you deliver to apartment?

If your nominated delivery address is an apartment, unit or other secured building you must provide the access code, instructions or such other means to ensure delivery can be left safely.

Please note Sunrise delivery is not available for the apartment.

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How are my goods packaged for delivery?

All of our products are packed with a frozen gel pack, a layer of insulation and is delivered in a double walled cardboard box

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Product

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-Can I order from multiple restaurants and groceries all together?
You can order from as many restaurants or groceries as you want

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-My order is missing an item, what can I do? 

Please check your phone or email for any refund notifications - we may have refunded you the item due to no stock availability. If the item is missing, please email hello@eaglefive.com.au and we will organise a refund as soon as possible.

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I'm not happy with my substituted item!

If you select "substitute out of stock items" at check-out, we will find items similar to replace any out of stock items. In most cases, we will send you a SMS directly to check with you before shipping out any replacement. Any difference in prices will be directly refunded to you

If you do not select this option, we will refund the out of stock items to you without finding a similar product

If you are unhappy with any replacement, please email hello@eaglefive.com.au

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Click & Collect

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-Can I pick up my order from your location?

You can choose click & collect option when you check-out

Collection day and times are in accordance with the table below.

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Collection day and times are in accordance with the table below

Click & Collect Times
Monday  10am – 5pm

Tuesday 10am – 5pm
Wednesday 10am – 5pm

Thursday 10am – 5pm
Friday 10am – 5pm

Saturday 10am – 5pm

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Customer Service
How do I contact Eaglefive?

Please chat with us by clicking online chat icon below.

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Eaglefive customer support team is available on chat from 8am - 6pm 7 days a week. We prioritise urgent queries

but you can expect a response within 12-24 hours.

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